Consultation & Referral
CPA's National Service Delivery Model Connects Employees to Lifecycle Resources
Our Goal: "To help you be your best at home and at work"
Our Consultation and Referral Service gives your company an effective
tool to aid employees in balancing work and personal responsibilities.
Our comprehensive national database of lifecycle resources caters to a
variety of individual and family concerns. Our client-focused and service-oriented approach enables our specialists to work one-on-one with your
employees. Most importantly, it saves valuable work hours, relieves anxiety
and provides clear options for your employees.
Research confirms that each dollar spent on referral services yields
between $1.50 and $2.00 in savings from lower absenteeism, improved productivity
and reduced turnover. Assisting families in finding reliable dependent care
arrangements results in greater peace of mind, allowing them to be more
focused on work.
Results of our 2001 Quality Assurance demonstrate the benefits of this
service:
- 15%-25% overall utilization
- 75% experienced a reduction in stress by using the service
- 62% better able to focus on work
- 38% absent less often
- Users saved an average of 16 work hours by using the service
- 98% rated service as "excellent" or "very good"
- 99% indicated an overall satisfaction with the service
- 100% reported "service delivered as promised"
For more detailed information about our services, please choose one
of the following:
